Returns & Exchanges

At Primal Pleasure, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, your refund or replacement will be processed within 5-7 business days.